TITLE:
Evaluation of user satisfaction as a key indicator of success in the maritime education quality management system
AUTHOR/S:
Vera Kapetanović, Maja Krčum, Igor Petrović, Jelena Krčum
KEYWORDS:
KPI, User satisfaction, Quality of teaching process in Montenegro and Croatia, Maritime education, Quality management
PAGES:
29-47
DOI:
https://doi.org/10.56080/jms251103
University of Montenegro
Faculty of Maritime Studies Kotor
Put I Bokeljske brigade 44
85 330 Kotor
Montenegro
tel: +38232303184
email: jms@ucg.ac.me